Refund policy

30-day satisfaction guarantee
You have 30 days after receiving your order to ask for a refund. To start, email customerservice@artemiscares.com with your order number and let us know what happened. We'll respond within 1-2 business days with next steps.

Supplement returns (Lucidia single bottles)
No need to ship anything back. We'll process your refund after confirming your order details.

Bundle purchases (3-Pack, 6-Pack)
Bundle orders are non-refundable. New to Lucidia? Start with a single bottle, 30-day guarantee included.

Oil returns
We may ask you to return the unused portion. We'll provide a prepaid shipping label if needed.

Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, email us with a photo and we'll send a replacement right away.

Gift cards
Gift cards are non-refundable.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Once your refund is approved, it goes back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your refund, please contact us at customerservice@artemiscares.com.

Coaching programs

Our 90-day GLP-1 program is a service, not a shipped item, so the return terms above don't apply to it. Instead:

  • Group: come to your first two meetings. If the program isn't right for you, tell us within your first two meetings and we refund the full price. After that, we offer a prorated refund, minus a merchant and administrative fee of $80.
  • One-on-one: sessions you haven't had yet are refunded, minus a merchant and administrative fee of $80.
  • To ask for a refund, email customerservice@artemiscares.com or reply to your order confirmation. Refunds go back to your original payment method within 10 business days. If you paid over time with Shop Pay Installments, the refund is applied to your installment plan, and any interest already paid follows Affirm's terms.
  • Medical care and any medication from your medical provider, for example Agile Telehealth, are billed by that provider and follow its own terms.