Shipping & Returns
Shipping
We ship all orders from San Diego, California.
Rates:
- - $5.99 flat rate on all orders
- - Free shipping on orders over $75
Processing time: Most orders ship within 1-2 business days (Monday through Friday, excluding holidays).
Transit time: Standard delivery takes 3-7 business days depending on your location. You'll receive a tracking email once your order ships.
International shipping: We currently ship within the United States only.
Returns & Exchanges
We want you to be genuinely happy with what you ordered. If something isn't right, we'll fix it.
30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll issue a full refund.
How to start a return:
- Email customerservice@artemiscares.com with your order number
- Let us know what happened and how we can help
- We'll respond within 1-2 business days with next steps
Supplement returns (Lucidia): No need to ship anything back. We'll process your refund after confirming your order details.
Oil returns: We may ask you to return the unused portion. We'll provide a prepaid shipping label if needed.
Damaged or incorrect orders: If your order arrives damaged or you received the wrong item, email us with a photo and we'll send a replacement right away.
Questions?
Email customerservice@artemiscares.com. We're a small team and we read every message.